Troubleshooting

Things don't always go as planned, so here's what to do if you experience some of the most common hiccups. If you can't find what you're looking for here, please don't hesitate to contact our support staff via support@driftnoise.com.

You will have to reset your installation by deleting your website cache. Find the instructions on how to do that here.

Within the IcySea app click on 'Settings' (the wheel icon in the upper left corner) and then click on 'Update map regions'. If your region of interest is still not available, please contact our support team and we will include your region of interest. Please be aware that some data layers are limited to certain regions and therefore not available everywhere.

You will have to reset your installation by deleting your website cache. Find the instructions on how to do that here.

You will have to reset your installation by deleting your website cache. Find the instructions on how to do that here.

You can't get IcySea to display your user position even when you click on the 'User Position' button in the top left corner? Your IcySea doesn't have access to the required GNSS information and needs to be connected to a GNSS source. Instructions on how to do that can be found in our FAQ section.
The error message "failed to open serial port" can indicate that user permissions are insufficient for accessing the selected device. On a Linux operating system, please consider using the "id" command to check if your user is part of the "dialout" group. If this is not the case, add your user to the group using "sudo usermod -a -G dialout <username>". Restart your computer to apply the change, then try again.
When using a Chromium-based browser, visiting device-log can help to nail down the problem, as this site gives a list of errors that happened recently.

There is a setting in Chrome called "Delete data sites have saved to your device when you close all windows".
It reduces the available storage in Chrome to only 300MB. Please make sure it's not activated.

Check the section "Data protection > Website settings > Site data" in the Chrome settings.
You can also go there directly by entering "chrome://settings/content/siteData" into the address bar.