Frequently asked questions

Below is a selection of questions that users frequently ask along with their answers. Naturally, if you don't find what you're looking for here, or if any recommendations in the answers don't work for you, please don't hesitate to contact our support staff via

No worries! Just send an email to, and we will send you your token.

Within the IcySea App click on "Settings" (The wheel icon in the upper left corner) and then click on "Update subscriptions". If your region of interest is still not available, please contact our support team.

Radar images are divided into a grid, where you have to actively download individual tiles. To do so, right-click (or long-press on tactile screen) on a tile and select "Get low-res radar image" or "Get high-res radar image". Radar images are available everywhere for all customers.

Interpretation guidelines are provided beside the layer, click on the information icon: . If these guidelines are not sufficient for your operations and you require more support, we are glad to help! Just contact our support staff to get personalised assistance.

Sea-ice concentration
Activate the layer and a legend at the bottom left gives additional information including a timestamp. The sea-ice concentration layer is updated up-to eight times a day, so we invite you to refresh the layer regularly.
Surface temperature
Click on the layer name in the layer control panel at the top right hand corner of the app to activate the layer. You will now see surface temperature timestamp and colour map information in the bottom left hand corner of the page. Surface temperature information is updated daily at approximately 14:00 UTC.
Ice drift forecast
Activate the layer and a legend at the bottom left gives additional information including when the forecast was calculated.
Radar images
On the layer button of radar images click on the "clock" symbol. All radar images will be colour coded according to age, legend appears at the bottom left. If you zoom in the tiles of interest, their exact age of data tiles will show. See the example below:
Radar image tiles with age colour codes

IcySea is always global, covering both polar regions. By default IcySea shows the Arctic; to show the Antarctic first click on the settings wheel in the upper left corner of the window to open the "Settings" dialog box. Then click on "Show antarctic" option from within the "Polar regions" section and then close the dialog box by clicking on the X in the top right-hand corner. You should now see the Antarctic displayed in IcySea.

When using Google Chrome, you can click on the three vertical dots to the right of the Chrome browser bar to open the dropdown menu. There it says "Install IcySea...". Once you have done that you have IcySea available as an App icon on your computer. You won't have to open IcySea via Chrome anymore (that will happen automatically once you click on the App icon).
Install IcySea as an app