Below is a selection of questions that users frequently ask along
with their answers. Naturally, if you don't find what you're
looking for here, or if any recommendations in the answers don't
work for you, please don't hesitate to contact our support staff
via support@driftnoise.com.
No worries! Just send an email to
support@driftnoise.com, and
we will send you your token.
Within the IcySea App click on "Settings" (The wheel icon
in the upper left corner) and then click on "Update
subscriptions". If your region of interest is still not
available, please
contact our support team.
Radar images are divided into a grid, where you have to
actively download individual tiles. To do so, right-click
(or long-press on tactile screen) on a tile and select
"Get low-res radar image" or "Get high-res radar image".
Radar images are available everywhere for all customers.
Interpretation guidelines are provided beside the layer,
click on the information icon:
.
If these guidelines are not sufficient for your
operations and you require more support, we are glad to
help! Just
contact our
support staff to get personalised assistance.
Sea-ice concentration
Activate the layer and a legend at the bottom left
gives additional information including a timestamp.
The sea-ice concentration layer is updated up-to eight
times a day, so we invite you to refresh the layer
regularly.
Surface temperature
Click on the layer name in the layer control panel at
the top right hand corner of the app to activate the
layer. You will now see surface temperature timestamp
and colour map information in the bottom left hand
corner of the page. Surface temperature information
is updated daily at approximately 14:00 UTC.
Ice drift forecast
Activate the layer and a legend at the bottom left
gives additional information including when the
forecast was calculated.
Radar images
On the layer button of radar images click on the
"clock" symbol. All radar images will be colour coded
according to age, legend appears at the bottom left.
If you zoom in the tiles of interest, their exact age
of data tiles will show. See the example below:
IcySea is always global, covering both polar regions. By
default IcySea shows the Arctic; to show the Antarctic
first click on the settings wheel in the upper left corner
of the window to open the "Settings" dialog box. Then
click on "Show antarctic" option from within the "Polar
regions" section and then close the dialog box by clicking
on the X in the top right-hand corner. You should now see
the Antarctic displayed in IcySea.
When using Google Chrome, you can click on the three
vertical dots to the right of the Chrome browser bar to
open the dropdown menu. There it says "Install IcySea...".
Once you have done that you have IcySea available as an
App icon on your computer. You won't have to open IcySea
via Chrome anymore (that will happen automatically once
you click on the App icon).
