Troubleshooting

Things don't always go as planned, so here's what to do if you experience some of the most common hiccups. If you can't find what you're looking for here, please don't hesitate to contact our support staff via support@driftnoise.com.

You will have to reset your installation by deleting your website cache. Find the instructions on how to do that here.

You will have to reset your installation by deleting your website cache. Find the instructions on how to do that here.

You will have to reset your installation by deleting your website cache. Find the instructions on how to do that here.

You can't get IcySea to display your user position even when you click on the 'User Position' button in the top left corner? Your IcySea doesn't have access to the required GNSS information and needs to be connected to a GNSS source.

Instructions on how to do that can be found on our user location page.

There is a setting in Chrome called "Delete data sites have saved to your device when you close all windows".
It reduces the available storage in Chrome to only 300MB. Please make sure it's not activated.

Check the section "Data protection > Website settings > Site data" in the Chrome settings.
You can also go there directly by entering "chrome://settings/content/siteData" into the address bar.